Help

49 questions, answered the way the product actually works. Where we do not do something, the answer says so.

Lagos field guides

Getting started

What Lagos Car Dealers is, what it costs, and how an account works.

What is Lagos Car Dealers?

A marketplace for used and new cars in Lagos. Sellers and dealers list their cars, buyers find them, and the two of you talk in Messages, right here. We are the listing and the search, not the middleman: we never hold the price of a car, we do not inspect cars ourselves, and we do not take part in the conversation. The one thing we do stand between is an independent mechanic's inspection: you book and pay for it here, and the fee is released to the mechanic only after the report.

What we do run: phone-confirmed seller accounts, moderation that holds listings when something is off, a report control on every listing, Lagos field guides for the parts of a deal we cannot see, and paid placement for sellers who want more eyes on a car.

Is it free to use?

Browsing, contacting sellers and listing a car are free. Two things are paid: being Featured (weekly or monthly, per car) and dealer plans for lots with more than one car. Both are free until 31 January 2027; the list prices apply after that.

Do I need an account to browse or contact a seller?

Search, shortlist and compare work without signing in. To message a seller, list a car, feature it, or use Studio, sign in with your phone number: one SMS code, no password.

How do I create an account or sign in?

With your Nigerian phone number. Enter it, receive a six-digit code by SMS, type it in. There is no password to remember. The code expires after ten minutes and you can request up to five codes in ten minutes.

Your email or number is confirmed the moment the code is accepted, and every listing you publish shows "Phone confirmed" to buyers.

Can I have more than one account?

One account per phone number. A dealer with several people selling can list every car under one dealer account; the plan limit is per account, not per person.

How do I delete my account?

You can remove every listing yourself from the dashboard: delete takes a car off the site immediately. There is no self-serve button yet to close the account itself; message support from your registered number and we close it and remove your profile. We say this plainly rather than hiding a button that does not exist.

Buying a car

Finding the right car, keeping track of it, and reaching the seller.

Can I save a search and see what is new?

Yes. On Browse, "Save this search" keeps the current filters on your device. When you come back, each saved search re-runs quietly and shows "+N new" for cars it has not shown you before. The count is real: it is computed by diffing listing ids, not by guessing.

Saved searches live in your browser, not in your account, so they do not follow you to another phone. We do not send alerts or notifications; there is no service behind that yet and we will not show a bell until there is.

How do shortlist and compare work?

The heart on any card saves the car to your shortlist; the compare control adds it to a set of up to function() { throw Error("Attempted to call COMPARE_LIMIT() from the server but COMPARE_LIMIT is on the client. It's not possible to invoke a client function from the server, it can only be rendered as a Component or passed to props of a Client Component."); } cars you can lay side by side on one table. Gold marks the best figure in each row (lower price and km, newer year); it is a pointer, not a recommendation. Both live on your device and need no account.

How do I contact a seller?

Tap "Message seller" on the listing. Sign in with your phone if you have not already, write your first message, and the seller replies in Messages (the link in the header). Nobody's phone number is shown: both of you talk here, from accounts confirmed by SMS code.

Ask in writing first: exact mileage, whether the papers are in their name, when you can see the car in daylight. Written answers are a record if something later turns out not to match.

What does "Phone confirmed" mean, and what does it not mean?

It means the seller proved they control that phone number by entering a code we sent to it. It does not mean we have checked their identity, that they own the car, that the papers are genuine, or that the car matches the photos. Those checks are yours to make, and our guides walk through each one.

How do I know if the price is fair?

Start with the deal score on the listing: Great Deal, Good Deal, Fair Price, Above Market or Overpriced. It is computed from the cars of the same make listed on this lot right now, same model where given and within three years, nudged for condition and mileage, so it says how this price sits against this market today. It is a guide, not an appraisal, and it cannot see the car.

Then compare like with like: same make, model, year band, condition (Tokunbo or Nigerian-used) and mileage band. Put two or three side by side with compare, and read the pricing guide for what moves a Lagos price and how to negotiate from evidence rather than feeling.

A price far below every comparable car is the most common opening move of a scam. Treat it as a reason to check harder, not a reason to hurry.

What is my car worth?

Ask the valuation page: pick make, model, year, condition and mileage, and it returns a guide price from the cars listed on this lot right now, same make and model within three years, nudged for condition and mileage. If there are too few comparable cars it says so rather than inventing a figure. It is a guide for setting or judging an asking price, not a certified valuation, and it never sees the actual car.

Who wrote the listing details, and are they checked?

The seller did. Every listing shows its facts under "What the seller states" and we never restate them as our findings. Moderation holds listings with problems we can see (wrong category, missing or stolen photos, duplicate ads, prices that make no sense), but it is not an inspection of the vehicle.

Safety and protection

Payment for the car is between you and the seller, so protection happens before you meet and around the handover. The one exception is an independent inspection, which you book and pay for here.

Should I pay a deposit, booking fee or inspection fee before seeing the car?

Never to the seller. Not to "hold" the car, not to "book an inspection", not because the owner is travelling. A genuine seller shows you the car and its papers first. Every deposit scam in Lagos starts with a reason why you must pay before you look.

If a seller asks you for money before a viewing — to their account, a driver's, an agent's, or through a link they chose — stop, and report the listing.

The two payments you can make here are different in one way that matters: they are paid to Lagos Car Dealers, not to the seller, and the seller cannot touch either one. An inspection fee reaches the mechanic only after the report; a Safe Viewing Hold reaches the seller only when you say you bought the car, and comes back to you otherwise. Both are optional, and no seller can require them.

What are the warning signs of a scam?
  • A price well below every comparable listing.
  • Pressure to pay a "commitment", "booking" or "inspection" fee into anyone's account before you see the car. A Safe Viewing Hold or an inspection you pay for on this site is not that: you start it yourself from the listing, and the money sits with us, not the seller.
  • The owner is abroad, in another state, or "sending a driver"; someone other than the owner will collect payment.
  • Photos that look like a showroom catalogue or that you find on other sites; refusal to send a fresh photo of a specific detail you ask for.
  • Papers that are "with the customs agent", "being renewed", or in a different name that will be "changed after payment".
  • A request to pay to a third party's account, to a POS agent, or through a payment link or "escrow" the seller chose.
  • The chat moves to a new number, or the seller wants to meet somewhere you cannot leave easily.

Any one of these is enough to walk away. Report the listing so we can hold it.

How do I view a car safely?
  • Daylight, in a public place you choose: a bank car park, a fuel station forecourt, a shopping centre. Not a private compound and not after dark.
  • Bring someone. Tell a third person where you are going and which listing.
  • Ask for a cold engine when you arrive; a warmed-up engine hides starting, smoke and cooling problems.
  • Match the VIN on the chassis, the engine bay and the papers to each other and to the listing.
  • Drive it, on the kind of road you use, with the seller in the car.
  • Have an independent mechanic inspect it before you commit. You can book one from the listing (see Inspections below), or bring your own. In Lagos that costs less than one bad tyre.
Which papers should I check before paying?

Proof of ownership in the seller's name, vehicle licence, roadworthiness, insurance, the customs papers for a Tokunbo car, and a change-of-ownership form the seller is ready to sign. Check the VIN and engine number on every document against the car. If the name on the papers is not the person in front of you, ask why, in writing, and be ready to walk.

How should I pay?

Only after you have seen the car, the papers and the person, and only at the handover. Pay into the account of the person named on the papers, by bank transfer you make yourself, and keep the confirmation. Do not carry large cash to a viewing, do not pay a third party, and do not use an escrow service or payment link the seller suggested. We do not provide escrow for the price of a car and we never ask you to pay for a car through us; the only payments made on this platform are an inspection fee, Featured placement, a dealer plan and Studio credits, each through Paystack on our own pages. Anyone claiming to be "Lagos Car Dealers escrow" for a car purchase is a scam.

Get a signed sales agreement and the change-of-ownership form at the same time as the keys.

I am a seller. How do I protect myself from fake buyers?
  • Speak on the phone before any viewing; a real buyer will talk.
  • Meet in daylight in a public place; bring someone; keep the keys and papers with you.
  • Go on the test drive. Do not hand over the car for a "quick drive around".
  • Overpayment is always a scam: a buyer who "accidentally" pays too much and wants the difference back, or who wants you to pay a "transfer charge" to release funds.
  • Confirm a bank transfer in your own banking app, not from a screenshot or an SMS. Hand over keys and signed papers only once the money is in your account.
How do I report a listing or a seller?

Every listing has a Report control. Choose the reason (scam, wrong details, already sold, duplicate, abusive, other), add what you saw, and send. Reports go to our moderation team; a listing confirmed as a scam is removed and every other listing from that seller is reviewed. You can report without an account.

If money has already changed hands, also report to the police and your bank as soon as you can; a fast report is the one that recovers funds.

What does the platform actually do to protect me?
  • Sellers must confirm a phone number or email by code before they can list, and buyers must do the same before they can message.
  • All contact is in Messages here, from confirmed accounts; no phone numbers are shown, so nobody can be harvested or moved off-platform without choosing to.
  • Moderation reviews listings and holds anything that fails checks; a held listing leaves search and browse until it is fixed.
  • A report control on every listing, read by a person, with confirmed scams removed and the seller's other listings reviewed.
  • Independent inspections you can book from the listing, paid here and released to the mechanic only after the report, with a 72-hour window to dispute.
  • An optional Safe Viewing Hold: a refundable commitment sum we hold, released to the seller only when you confirm you bought the car, and returned to you on request, on dispute, or automatically after 14 days.
  • A deal score on every listing and a valuation page, both computed from this lot's live comparables and labelled as guides.
  • Field guides written for Lagos: papers, inspection, pricing, safe viewing, Tokunbo versus Nigerian-used.

What we do not do, and will not claim: hold the price of a car, inspect cars ourselves, certify papers, verify identity beyond the phone or email, or guarantee any transaction. When we add a further checkable service (an identity check, a licensed escrow rail for the price) it will appear on the listing as what it is, with a date.

Independent inspections

A mechanic you choose, booked from the listing, paid here, released after the report.

How does an independent inspection work?

On any live listing, open "Book an inspection". You see the approved mechanics who cover that car's area, with their fee, years of experience and how many inspections they have completed here. Pick one and pay the fee through Paystack. A message thread opens between you and the mechanic; agree the time and place with the seller in your listing thread.

The mechanic accepts or declines. After the inspection they post their report into your thread. You then confirm it, or dispute it within 72 hours; if you do neither, it is treated as confirmed after 72 hours. Only then is the fee released to the mechanic. Nothing about the inspection is shared with the seller unless you choose to share it.

What does an inspection cost, and who gets the money?

Each mechanic sets their own fee, shown before you book. The platform keeps 30% and the mechanic receives 70%, and the split is shown on the booking sheet. You pay the whole fee up front through Paystack; we hold it until the report is confirmed, then pay the mechanic. No fee is ever paid to the seller and no part of it is a deposit on the car.

What if the mechanic declines, does not show, or I disagree with the report?
  • Declined: the full fee is refunded to your card or account through Paystack.
  • You change your mind: you can cancel for a full refund any time before the mechanic accepts.
  • No show: if the mechanic accepted and a week passes with no report, you can cancel and the full fee is refunded.
  • You disagree with the report: dispute it inside the 72-hour window. The fee is held, a person reads the thread, and settles it either way. A dispute after the window is closed is handled by support, but the payout may already have gone.

Refunds show as pending until Paystack confirms the money has moved, which usually takes a few days.

What does "Inspected" on a listing mean?

That at least one buyer booked an independent mechanic through the platform on this car and the report was delivered. It does not say what the report found, and the report belongs to the buyer who paid for it; it is not a certificate and not our endorsement of the car. Book your own if the car matters to you.

I am a mechanic. How do I take inspection bookings here?

Sign in and apply on the mechanics page: your business name, the areas of Lagos you cover, the makes you know, your fee (between ₦5,000 and ₦100,000) and your years of experience. A person reviews the application before you appear in the directory. You receive 70% of each fee; payouts are made by bank transfer after the buyer confirms the report or the 72-hour window passes, and every booking and its thread is on your inspections dashboard.

Selling a car

Listing is free. Here is exactly how it works, what the limits are, and what gets a listing held.

How do I list a car?

Sign in with your phone, open Sell, and answer the listing assistant's questions about the car you already know: make, model, year, mileage, condition, price, where buyers can see it. Add photos. Review the draft, correct anything, and publish. Nothing goes live until you tap publish, and you can edit afterwards.

How many cars and photos can I list?

A free account can have 1 live listing with up to 5 photos. A dealer plan raises that to 100 live listings with up to 20 photos each. Sold, paused and deleted listings do not count against the limit.

What are the photo requirements?

JPG, PNG, WebP or GIF, up to 5 MB each. Photos must be of this car, taken by you: no catalogue images, no screenshots, no photos with phone numbers, prices or logos written on them, and no photos that already appear in another listing. The first photo is the one buyers see in search.

Eight angles sell a car: front three-quarter, rear three-quarter, both sides, dashboard with the odometer showing, front and rear seats, engine bay, tyres. Dusk light is kindest to paintwork.

When does a listing get held, and how do I fix it?

Your listing goes live when you publish it. Our team reviews listings after publication and holds one when something is off: wrong category, a price that makes no sense for the car, photos that are not yours or appear elsewhere, contact details in the photos or title, a duplicate of a car already listed, a vehicle that cannot legally be sold, or a report we have confirmed. A held listing leaves search and browse and shows "Under review" in your dashboard.

Fix the listing from the dashboard; the fields stay editable while it is held. Once it passes it goes back to active.

How do I edit, pause, mark as sold, or delete a listing?

All four are on the listing's row in your dashboard. Edit changes any field. Pause takes it out of search while you keep it; Resume puts it back. Sold closes it and tells buyers it has gone; please do this the day you sell, it is the single thing that most helps the next buyer. Delete removes it from the site immediately.

How long does a listing stay live?

Until you mark it sold, pause it, or delete it. We do not silently expire listings. A listing that is still live months later with no answer to buyers is what reports are for, so keep yours current.

I published, but I cannot find my listing on Browse. Why?

Three usual reasons. It is paused or marked sold (check the status in your dashboard). It is held for review (it will say "Under review"). Or it is simply below the fold: Browse sorts Featured cars first, then newest, and a page holds a limited number. Search for your exact make and model to find it, or feature it to put it at the top.

What sells a car faster?
  • A title that says what it is: year, make, model, trim, Tokunbo or Nigerian-used.
  • A price inside the band of comparable cars, and a line about why (service history, new tyres, one owner).
  • All eight photo angles, in daylight, with the odometer readable.
  • The exact area where buyers can see it, and the hours you are usually there.
  • Answer messages within the hour. Buyers move on.
  • Mark it sold the day it goes.
Will my phone number be shown on the listing?

No. Buyers reach you through "Message seller", and you reply in Messages. Your number is used only to sign you in and is never shown to buyers. We never allow phone numbers in photos, titles or descriptions, and moderation holds listings that include them.

Payments and Studio

How paying works, and what Studio makes for your listing.

How do I pay for Featured, a plan, or Studio credits?

Through Paystack, on a checkout page Paystack hosts; we never see or store your card. Card, bank transfer and USSD are the usual options Paystack shows Nigerian customers. Prices are in naira, include no hidden fees, and the amount shown on our page is the amount charged.

My payment failed or the service did not activate. What now?

If Paystack shows the payment as failed, nothing was charged; try again or use another method. If it shows as successful but your dashboard does not show the window or credits within a few minutes, message support with the Paystack reference (it starts with LCD) and we put it right from the transaction record. A payment is only ever applied once, so a retry cannot double-charge you.

Can I get a refund?

A Featured window or plan starts the moment it is paid and runs its full term, so time already run is not refundable. A charge for something that never activated is refunded in full: send the Paystack reference. Unspent Studio credits can be refunded on request; spent credits cannot.

What is Studio?

Studio makes showroom-grade photographs and a short hero video for a listing from the photos you already took. It is optional and paid in credits: a showroom photo costs 1 credit, a hero video costs 5. Every account starts with 2 free credits; packs are ₦2,500 for 10, ₦6,000 for 30 and ₦15,000 for 100.

Studio images are marked as showroom renders on the listing, next to your originals. Your original photos stay on the listing, because buyers should always be able to see the actual car.

Rules and support

What may not be listed, what happens to reports, and how to reach us.

What may not be listed?
  • Vehicles you do not own or are not authorised to sell.
  • Stolen, cloned-VIN or customs-uncleared vehicles, and vehicles with tampered odometers presented as genuine.
  • The same car listed more than once, or a placeholder listing for cars you do not have.
  • Listings that are really adverts for something else (financing, parts, services, another site).
  • Photos or text containing phone numbers, prices painted on, logos, other sites' watermarks, or images you did not take.

Listings that break these are held; confirmed fraud is removed along with the seller's other listings.

What happens after I report something?

A person reads it. If the listing plainly breaks the rules it is held at once. If it needs the seller's answer we ask for it. If it is a confirmed scam the listing is removed and the seller's other listings are reviewed. We do not send you a case number or a verdict yet; you will see the listing disappear.

How do I contact support?

There is no support desk yet, so we have no phone number or email to give you. What does exist: the Report control on every listing, which a person reads (scam reports first), and Manage your holds in your dashboard, where you can ask for a hold to be refunded. When a support channel exists, it will be listed here.

Still stuck?

There is no support desk yet. For a listing, use the Report control on it. For a hold, use Manage your holds in your dashboard.

Report from the listing